Zellwo or Tidio?
Checked on 2026-10-12. Tell us if something changed.
| Feature | Zellwo | Tidio |
|---|---|---|
| Answers from your catalogue | Yes | Partly Lyro answers from your FAQ and product data |
| Takes order actions with approval | Yes | Yes |
| Asks your team in Slack and learns | Yes | Partly Not verified against a running account |
| CRM stages and segments | Yes | Partly Contacts, no stages |
| Campaigns with a control group | Yes | No |
| Runs from Claude or ChatGPT | Yes | No |
| Flat price, no seats | Yes | No |
| Free plan | Yes | Yes |
Switch from Tidio
Your contacts with their consent, your segments, your flows as campaigns and your templates, moved in an afternoon. Import is on the roadmap for Omnisend and Klaviyo; for the others, export a CSV and we load it with you.
What stays the same
- Your store
- Your team's inbox habits
- Your customers' addresses and consent
Pricing side by side
Tidio
$29 a month + Lyro $39 for 200 conversations
Checked on 2026-10-12
Free
$0
- 100 AI conversations a month
- 500 campaign emails
- Chat and email
- then 10 ¢ per conversation
Grow
Most popular$49 / month
- 1,000 AI conversations a month
- 10,000 campaign emails
- + SMS and Slack
- then 7 ¢ per conversation
Scale
$199 / month
- 5,000 AI conversations a month
- 100,000 campaign emails
- + connectors, MCP, own OpenAI key
- then 5 ¢ per conversation
14-day trial on Grow and Scale · Live in under 30 minutes
Put it on your shop this week
14-day trial on Grow and Scale · Live in under 30 minutes
“Support that used to take two people now takes one, and the follow-ups bring back customers we had written off.”