Before the booking, at pick-up and return, renters get answers.
Which cars are free on those dates, what the deposit covers, when it comes back. Zellwo answers from your fleet system and your terms on the website, email and SMS, holds the car while the renter decides, and asks your team before any money moves.
First visit
automatic, 5 days from 14 March
Three automatics free those dates:
Compact, VW Polo $38/day Book
SUV, Toyota RAV4 $64/day Book
9-seat Ford Transit $95/day Book
Will you drive outside Lithuania, and do you need a child seat?
Latvia for a day, no seat
- SUV, Toyota RAV4 $64/day Added
Booked, SUV 14-19 March, $245, cross-border added
Running on Zellwo
Something automatic for 5 days from Vilnius airport, 14 March
Three automatics free those dates:
- Compact, VW Polo $38/day Book
- SUV, Toyota RAV4 $64/day Book
- 9-seat Ford Transit $95/day Book
The SUV
Held for 30 minutes. Pick-up desk opens 06:00; you need a licence held 2+ years and a card for the $500 deposit. Book it?
At the desk, someone tells you what the deposit covers. Online, you find out at pick-up. Zellwo tells you before you book.
- 1
Quote the dates
"An automatic from the airport on 14 March, with a child seat?" is answered from your live fleet.
- 2
Answer the pick-up
Documents, deposit, fuel policy, opening hours and cross-border rules come straight from your terms.
- 3
Settle the deposit
A deposit or damage question is checked against the rental record, and the team approves the release in one click.
- 4
Follow up the quote
A quote that was not booked gets an email the next day, while the renter is still deciding.
After the return
Deposit questions. Answered from the rental.
Most deposit and damage emails wait for someone to open the rental system. Zellwo reads the return check-in through a connector to your own system, tells the renter what it found, and asks your team to approve the release or refund. One click, and the renter hears back the same minute.
I returned the car on the 19th, when do I get my deposit back?
Return checked in 19 March 10:40, no damage noted. Deposit release takes 3-5 bank days.
Release of $500 approved by Dovile
Released
From your own systemReturn time, damage notes and charges come from the rental record, not from guesswork.
A person approves the moneyRefunds and deposit releases wait for one click in Slack or email.
One record per renterEvery booking, question and refund sits on the same customer, ready for the next rental.
Performance
Knows your fleet. Knows your terms.
76%
resolved without a person
90%
satisfaction score
22
languages
Live availabilityCar classes, dates and extras come from your fleet system, so it never quotes a car that is out.
Terms answered exactlyDeposit, fuel, mileage and cross-border rules in your words, the same at 3am as at noon.
One-click approvalDeposit releases and refunds are prepared by the agent and approved by a person.
Unbooked quotes followed upRenters who asked and did not book hear from you the next day.
Set up in an afternoon
Connect your fleet. Answer every renter.
Connect the system you already rent from, your email and SMS, and decide who approves money. Zellwo starts answering the same day.
- 1
Connect your fleet systemGive access to availability, bookings and rental records.
- 2
Connect email and SMSRenters get answers on the channels they already write to.
- 3
Set approval rulesChoose who approves refunds and deposit releases.
Season campaignsLast year's renters get a campaign before the season, with a control group so you see the lift.
Ask in plain language"How many quotes went unbooked in March?" answered from Claude or ChatGPT.
No seatsOne flat price per company, an allowance of conversations, cents above it.
FAQs
What does Zellwo for car rental actually do?
It answers renters before, during and after the rental: dates and car classes from your fleet, pick-up and return rules from your terms, deposits and damage from the rental record. It follows up the quotes that were not booked and brings last year's renters back before the season.
Does it see our real availability?
Yes. It connects to your fleet or booking system and quotes only the cars that are free on the dates asked, at your prices.
Can it release a deposit?
It prepares the release or refund from the rental record and asks; a person on your team approves in one click, and only then does the money move.
Which languages?
22. Renters ask in their own language and get answers from the terms you wrote once.
What does it cost?
One flat price per company with an allowance of conversations and emails, cents per unit above it. No seats.
Answer every renter before they call
14-day trial on Grow and Scale · Live in under 30 minutes