Imagine a shop where nobody buys the wrong charger.
Electronics shoppers ask before they buy: will it fit, is it in stock, what if it breaks. Zellwo answers from your catalogue on the search bar, the chat bubble, email and SMS, handles warranty and returns in the same chat, and follows up with everyone who browsed and left. Built for Shopify. Live in minutes.
First visit
charger for thinkpad x1 carbon
The X1 Carbon charges over USB-C at 65 W. These three fit:
Lenovo USB-C 65W $49 Add to cart
Anker 735 GaN 65W $45 Add to cart
UGREEN Nexode 65W $39 Add to cart
Just the laptop, or will you charge a phone from it too?
Phone too, I travel a lot
- UGREEN Nexode 65W $39 Added
Order 6205 placed, $39
Running on Zellwo
Does this charger fit my laptop? It's a ThinkPad X1 Carbon.
Yes. The X1 Carbon charges over USB-C at 65 W, and all three deliver 65 W. In stock today:
- Lenovo USB-C 65W $49 Add to cart
- Anker 735 GaN 65W $45 Add to cart
- UGREEN Nexode 65W $39 Add to cart
In the shop, someone checks it fits. Online, you guess and send it back. Zellwo checks first.
- 1
Answer compatibility
"Does this charger fit my laptop?" is answered from the catalogue.
- 2
Look up the order
"Where is my order?" is looked up in the shop's system.
- 3
Approve the return
A return is requested. The team approves in one click, and the AI sends the label and closes.
- 4
Follow up the browsers
People who viewed laptops three times without buying get a campaign.
Support is sales and marketing
The pair broke. The customer stayed.
Warranty and returns are where electronics shops lose people: a form, a queue, a week of silence. Zellwo finds the order, checks the warranty, offers a swap or a refund and asks your team for the one click that approves it. The label goes out in the same chat, and the customer is still yours.
My headphones crackle on the left side. I bought them in March.
Order 5817 is under warranty until next March. A free swap for the same pair, a refund, or put it toward another model:
Sony WH-1000XM5 $399 Add to cart
Bose QC Ultra $429 Add to cart
Sennheiser Momentum 4 $349 Add to cart
Swap approved by Tom in Slack
Done. Your prepaid return label is in your inbox, and the new pair ships today.
Finds the orderOrder, date and warranty come from your shop system, so nobody hunts for a receipt.
One-click approvalYour team approves the swap or the refund from Slack; the agent does the rest.
A return becomes a saleThe exchange offers what is in stock, and an upgrade when the customer wants one.
“The handoff between support and sales is so smooth I can't tell the difference without checking the filters. It talks policy, sells products, and references our customs rules in one conversation.”
Performance
Any catalogue. The one that fits.
76%
resolved without a person
13.4%
revenue per visitor uplift
22
languages
Compatibility from the cataloguePorts, wattage and models come from your product data, so "does it fit?" gets a straight answer.
Variants and stockCapacities, colours and stock come from your store, so it never offers what you can't ship.
Warranty in the chatA faulty device becomes a swap or a refund in the same conversation, without a form.
Every languageShoppers ask in their own language and get answers from the catalogue you wrote once.
Built for Shopify
Live in minutes. Selling right away.
Connect your Shopify store and Zellwo is live, with your catalogue, prices and stock. No setup, no developer.
- 1
Add the snippetPaste the Zellwo snippet into your Shopify theme.
- 2
Connect your storeGive secure access to your catalogue, orders and customers.
- 3
Go liveZellwo is ready to start answering straight away.
Shopify integrationCatalogue, stock and orders sync the same day and stay current.
Any other shopWooCommerce, a product feed or the REST API connect too.
No seatsOne price per store, an allowance of conversations, cents above it.
FAQs
What does Zellwo for Ecommerce actually do?
It handles the whole shopper journey in one conversation: checks what fits against your catalogue, shows what is in stock, guides to checkout, looks up orders, handles warranty claims and returns with your approval, and follows up with the shoppers who left.
Does it only work with Shopify?
No. Shopify installs in one click; WooCommerce or any other shop connects through a product feed and the REST API.
What does it cost?
One price per store with an allowance of conversations and emails, cents per unit above it. No seats.
How do I keep it on brand?
You set the tone, the rules and the knowledge it may use, warranty terms included; every answer is drafted from your catalogue and articles, and you can review drafts before they go out.
What happens when it doesn't know?
It says so instead of guessing a spec, asks your team in Slack or email, and learns the answer as an article for next time.
Add Zellwo to your Shopify store today
14-day trial on Grow and Scale · Live in under 30 minutes