Tracking, proof of delivery and rescheduling, without the phone call.
Your customers and business accounts email “where is 123456?”, ask for the proof of delivery and want Thursday instead of tomorrow. Zellwo answers each one from your own tracking system, attaches the POD, and asks your team before it changes a delivery. In 22 languages, from the mailbox you already use.
First visit
parcel to Berlin, 5 kg, by Friday
Three options reach Berlin by Friday:
- Express, next day $24 Book
- Standard, 2-3 days $12 Book
- Pallet pickup $89 Book
Is it a business address, and do you need proof of delivery?
Business, yes POD please
- Standard, 2-3 days $12 Added
Order 88213 booked, pickup tomorrow 9-12
Running on Zellwo
track 123456
Parcel 123456 is out for delivery today, between 14:00 and 17:00.
Send the POD
POD_123456.pdf attached
On the phone, someone looks it up. By email, you wait a day. Zellwo answers in a minute.
- 1
Answer the tracking email
An email says "track 123456". The AI checks the sender and replies with the status.
- 2
Send the proof of delivery
"Send the POD": the PDF arrives attached.
- 3
Reschedule with approval
"Deliver Thursday instead": the team approves, and the AI confirms with the customer.
- 4
Win back quiet accounts
Accounts that stopped shipping get a win-back campaign, and the CEO asks Claude which accounts went quiet.
Changes need a yes
It asks first. Yes in one click.
All of this happens by email. A customer writes in, Zellwo checks the sender belongs to the account, then asks your team in Slack or email before it moves anything. One click approves it, and the agent confirms with the customer and the depot. Nobody picks up a phone.
Deliver Thursday instead, nobody is in tomorrow
Approval requested: move 123456 to Thursday
Approved
Done, 123456 is now Thursday 9-12. Confirmation sent to the depot.
Sender checked firstOnly someone from the account gets tracking, a POD or a change.
One-click approvalsReschedules and cancellations wait for a yes in Slack or email.
Closes the loopThe change goes into your system and the new slot goes to the customer.
“Tracking and POD emails are answered before our team opens the inbox, so we only look at the ones that need a decision.”
Performance
Any parcel. From your system.
76%
tracking and POD emails closed by the AI
99.97%
uptime
22
languages
Tracking from your systemStatus and delivery window come from your own tracking system, never from a guess.
POD as an attachmentAsked for the proof of delivery, it replies with the PDF attached.
Accounts by sender domainAn email from a business domain lands on that company, with its history and contacts.
Quiet accounts flaggedAccounts that stopped shipping are flagged and written to with a win-back campaign.
Works with your system
Your mailbox. Live the same day.
Connect the mailbox your customers already write to and the system that holds your tracking and PODs. Zellwo answers from both, and asks before anything changes.
- 1
Connect the mailboxYour support address over IMAP and SMTP; replies leave from it.
- 2
Connect trackingPoint Zellwo at your tracking and POD system through the REST API.
- 3
Set approval rulesChoose which delivery changes need a yes, and who gives it.
Any TMSIf your system has a REST API, Zellwo reads tracking and PODs from it.
Approvals in Slack or emailThe request reaches whoever is on shift, where they already work.
One clickApprove or deny from the message; the agent does the rest.
FAQs
What does Zellwo for logistics actually do?
It answers the emails that fill a carrier's inbox: tracking, proof of delivery and delivery changes, from your own system and in the customer's language. Anything that changes a delivery waits for a one-click yes from your team, and accounts that stop shipping are flagged for a win-back.
Does it work from our mailbox?
Yes. Connect your support address over IMAP and SMTP. Customers keep writing to the same address, and replies leave from it.
Can it change a delivery?
Only with a yes. A reschedule or cancellation becomes an approval request in Slack or email; once someone approves, the agent makes the change in your system and confirms with the customer.
What about our business accounts?
Import them as companies. Every email from their domain lands on the right account, the agent answers only senders who belong to it, and you can ask Claude or ChatGPT which accounts went quiet.
What does it cost?
One flat price with an allowance of conversations and emails, cents per unit above it. No seats.
Answer every tracking question without the phone call
14-day trial on Grow and Scale · Live in under 30 minutes