Imagine you're cutting, the phone rings again, and the slot gets booked.
Clients book, move and cancel by chat, email and SMS, any hour, in their own language. Zellwo reads real availability from your booking system, books the slot, sends the reminder, and follows up the no-shows and the ones who haven't been back. For salons without a front desk, and hotels whose desk is busy.
First visit
cut and colour saturday afternoon
Saturday afternoon has these:
Cut and colour $95 13:3016:00
Colour only $70 14:0015:30
Cut and blow-dry $55 13:0017:00
Full head or roots only? That changes the time I block.
Roots only
- Cut and colour $95 13:3016:00
Booked, Saturday 13:30 with Ieva, $95
Running on Zellwo
Can I get a cut and colour Saturday afternoon?
Saturday has 13:30 and 16:00 with Ieva. Which one?
- Cut and colour $95 13:3016:00
13:30
Booked, Saturday 13:30 with Ieva. I'll text you Friday.
On the phone, the receptionist finds you a slot. Online, you fill a form and hope. Zellwo books it.
- 1
Book from real availability
"Anything Saturday afternoon?" is answered from your calendar, not a form.
- 2
Move and cancel
"Running late" or "can't make it" moves the booking in your system, by SMS.
- 3
Approve the money
A deposit or a late cancellation fee waits for one click from a person.
- 4
Bring them back
Clients who haven't been in for six weeks get a text with next week's free slots.
Changes and cancellations
Running late? One text moves it.
Bookings change. Clients text, email or write in the chat, and Zellwo checks your calendar, asks the stylist in Slack when it needs a yes, and moves the booking in your own system. When money moves, a deposit or a late cancellation fee, a person approves it with one click.
SMS, Saturday 12:52
Running late, can we move to 14:00?
Asked Ieva
Moved to 14:00. See you then.
Your calendar, updatedEvery move and cancellation is written into your booking system, not a side list.
Your rulesNotice periods, deposits and late fees follow the policy you wrote once.
A person on moneyDeposits and fees wait for one click from your team.
Performance
Every slot from your calendar. Every client in their language.
76%
resolved without a person
90%
satisfaction score
22
languages
Real availabilitySlots come from your calendar, so it never offers a chair that's taken.
SMS and email in their languageConfirmations and reminders go out in the language the client wrote in.
No-shows followed upA missed booking gets a text the same day with the next free slot.
Quiet clients reminded"It's been six weeks" goes out by SMS when a regular is due, not as a blast.
Works with your booking system
Connect your calendar. Bookings start tonight.
Zellwo works on top of the booking system you already use. Your team connects it once, adds your SMS and email, and writes the rules for deposits and late fees. From then on, every chat, text and email can end in a real booking.
- 1
Connect the booking calendarYour team links your booking system through a connector, in an afternoon.
- 2
Connect SMS and emailReplies go out from your own number and address.
- 3
Set the rulesDeposits, late cancellation fees and notice periods, written once in plain words.
Campaigns with a control groupQuiet clients get an offer, a held-back group does not, and you see the bookings it added.
Ask in plain wordsAsk Claude or ChatGPT "who hasn't been back since spring?" and get the list.
No seatsOne flat price, however many chairs or rooms.
FAQs
What does Zellwo for reservations actually do?
It books, moves and cancels appointments and stays by chat, email and SMS, from the real availability in your booking system. It follows up no-shows, reminds clients who are due back, runs campaigns for the quiet ones, and asks your team when it needs a yes.
Which booking systems does it work with?
Any booking system with an API, through a connector your team sets up in an afternoon. Google Calendar and the common salon and hotel tools connect the same way.
Can it take deposits?
It asks for one when your rules say so, a person approves it with one click, and the client pays through your own payment link. Late cancellation fees work the same way.
Does it work for hotels?
Yes. Guests ask about rooms, dates and check-in, book or change a stay, and get answers in their own language at any hour. The front desk approves anything that moves money.
What does it cost?
One flat price with an allowance of conversations and emails, cents per unit above it. No seats, however many chairs or rooms.
Fill every slot without the phone ringing
14-day trial on Grow and Scale · Live in under 30 minutes