Custom Email (SMTP & IMAP)
Answer customer email from your own address
Connect the mailbox you already use over SMTP and IMAP. Customer emails become tickets in your inbox, and every reply goes out from your own address and name.
What it does
Replies stay in one thread
When a customer answers your reply, it lands back in the same ticket, not in a new one.
The AI agent answers email too
Incoming mail goes to the AI agent like a chat message, and you can switch that off.
You choose what is imported
Pick the folders, import only unread mail, or only mail sent to your department addresses.
How to connect
- 1
Open Setup › Apps, choose Custom Email (SMTP & IMAP) and fill in Sending with your address and SMTP server.
- 2
Fill in Receiving with your IMAP server and pick the folders Zellwo reads.
- 3
Write to that address from another mailbox: the email arrives in your inbox as a ticket.
FAQs
Does it work with Gmail or Outlook?
Gmail, Yahoo and Zoho connect with an app password. Microsoft 365 and Outlook.com no longer accept a password this way, so they cannot be connected yet.
What happens to the mail in my mailbox?
You choose: after import Zellwo leaves it marked as read, moves it to a folder or deletes it.
More in Channels
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SendGrid
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Zellwo SMS
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Text customers from Zellwo with nothing to sign up for.
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Website chat
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Answer visitors in a chat on your website, with the AI agent first in line.
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Missing an integration? Ask us, or connect it yourself.
Launch offer: every plan is free for 3 months