Messenger & Instagram
Messenger and Instagram messages in your inbox
Connect your Facebook Pages and Instagram accounts once. A message to them becomes a ticket next to email and chat, the AI agent can answer it, and your reply goes back to Messenger or Instagram.
What it does
One inbox for every channel
Messenger and Instagram messages land on the customer, next to their emails and chats.
The AI agent answers
The AI agent replies on the same channel while the customer may still be answered there.
Every Page at once
One approval connects all the Pages and Instagram accounts you choose.
How to connect
- 1
Open Setup › Apps in Zellwo, choose Messenger & Instagram and press Connect.
- 2
Log in with Facebook and choose the Pages and Instagram accounts Zellwo may answer for.
- 3
Back in Zellwo, name your workspace and accept: new messages arrive as tickets.
FAQs
Can I still answer after a day?
Meta lets a business reply for a limited time after the customer last wrote. A person on your team gets longer than the AI agent.
Do photos and files come through?
The ticket shows that the customer sent a photo, a file or a story mention. Opening the file itself is being built.
More in Channels
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Custom Email (SMTP & IMAP)
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Answer and send email from your own address through your mail server.
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SendGrid
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Send replies and campaigns through your SendGrid account and receive mail by Inbound Parse.
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Zellwo SMS
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Text customers from Zellwo with nothing to sign up for.
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Missing an integration? Ask us, or connect it yourself.
Launch offer: every plan is free for 3 months