Website chat
Answer every visitor on your website, day and night
A chat on your site where the AI agent answers first, from your catalogue and help articles. When a person is needed, the conversation is already in your inbox with everything the visitor wrote.
What it does
The AI agent answers first
It finds the product, the delivery time or the return rule and answers in the visitor's language.
A person takes over in the same thread
Your team sees the whole conversation and replies from the inbox; the visitor stays in the chat.
A search bar and a Help tab
Visitors search your products and read your help articles themselves, before they write.
How to connect
- 1
Open Setup › Apps, choose Website chat and create the widget keys.
- 2
Add the addresses of the websites the chat may run on.
- 3
Paste the script tag into your site's template and open the site: the chat is there.
FAQs
Does it work on my shop platform?
Yes. It is one script tag, so it runs on Shopify, WooCommerce, PrestaShop or any site you can add a script to.
Can I change how the chat looks?
Yes. Colours, position, the greeting and the launcher are set on the Website chat page, with no code.
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Missing an integration? Ask us, or connect it yourself.
Launch offer: every plan is free for 3 months