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For most stores, yes. Chat, email and SMS land in one inbox as tickets, and the same contacts move through your CRM stages, segments and campaigns. One agent answers, notices who went quiet and follows up, so nothing has to be synced between two tools.

It answers from your catalogue and your knowledge base, with the instructions you give each stage and segment. Anything that changes an order waits behind a permission you set, and your team approves or rejects it in one click. Every AI step is traced, so you can read why it answered the way it did.

It asks your team in Slack. Someone answers in one line, the agent carries on with the customer, and it drafts the FAQ article so it knows next time.

Hosted in Germany, served through Cloudflare, AI inference by OpenAI; the full list is on the trust page. Your data is never used to train a model.

Every contact carries where they came from, from the first ad click to the last visit, so a purchase is tied to the campaign, keyword or post that brought it. Campaigns keep a control group, so the lift you see is measured, not assumed.

Each store is its own workspace, with its own catalogue, widget, contacts and plan. Your team is invited to each workspace at the level and the areas you choose.

The plan buys a monthly allowance of AI conversations and campaign emails, the rates above it, and every feature of its tier. There are no seats, so the whole team gets in. Above the allowance you pay cents per conversation, email, SMS or profile, and never for conversations you did not have.

Shopify, WooCommerce and any site that can paste a script tag. Catalogues import from a Google Merchant feed, Shopify, WooCommerce, CSV or JSON, and events come in through the REST API or the JavaScript SDK.